We want you to be delighted with your beauty products from Zizzu Beauty. If for any reason you are not satisfied, we offer a hassle-free return and exchange policy:

1. Eligibility:

• To be eligible for a return or exchange, please notify us within 2 days of receiving your order.
• The item must be unused, in its original packaging, and in the same condition as when you received it.

2. Return Process:

• Contact our customer service team at support@zizzubeauty.com to initiate the return process.
• Please include your order number, a description of the issue, and any relevant photos.

3. Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

4. Exchanges:

• If you need to exchange an item for a different product or variant, please contact our customer service team for assistance.

5. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.

6. Damaged or Defective Products:

• In the case of receiving damaged or defective products, please contact us immediately for a replacement or refund.

7. Return Address:

• No.14, Sir Baron Jayathilake Mw, Colombo 01, Sri Lanka 00100

8. Return Approval Time:

• Please allow 2 business days for your return to be processed once it has been received.

9. Late or Missing Refunds:

• If you haven’t received a refund within the expected timeframe, please contact your bank or credit card company.

10. Contact Information:

• For any inquiries regarding shipping, returns, or exchanges, please contact us at support@zizzubeauty.com